FAQ

SHIPPING & DELIVERY

HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?

We usually ship within 1-3 business days. If you choose expedited shipping at checkout, we will ship within 24 hours.

CAN I HAVE MY ORDER RUSHED?

Yes, of course! We offer expedited shipping at checkout and if you are local to Los Angeles, we can deliver via messenger for an extra fee. Please email us at hello@annieclo.com to schedule a messenger.

CAN I REQUEST A SPECIFIC DELIVERY DATE?

We are happy to work with you to make sure that your gift is received within a certain window of your desired date. However, actual dates of arrival cannot be guaranteed, as the responsibility falls upon the shipping carrier.

WILL THERE BE ANY RECEIPT OR PRICING VISIBLE TO THE RECIPIENT?

We never include receipts or packing slips inside our shipments. We guarantee that your recipient will never receive a package that has pricing listed anywhere.

DO YOU SHIP INTERNATIONALLY?

We currently ship in the US and Canada.

RETURNS & EXCHANGES

We are dedicated to ensuring that you and your recipients are 100% satisfied with the gift and our services. If the gift we’ve sent does not live up to these high standards, please contact us at orders@annieclo.com and we will do everything we can to make it right.

CUSTOM GIFTS

DO YOU MAKE CUSTOM GIFTS?

Yes, we do! To learn more about our custom gift process, please email us at hello@annieclo.com.

DO YOU MAKE CORPORATE GIFTS?

Absolutely! We love partnering with businesses to create gifts for the holidays, parties, clients, sales initiatives, and more. We will work closely with you to create a custom gift that is perfect for your business and/or event. Please email us at corporate@annieclo.com to learn more.

DO YOU MAKE WEDDING WELCOME GIFTS?

We know how wedding welcome gifts are personal, and we love working with couples to create customized and thoughtful gifts that will delight their guests. Contact us at hello@annieclo.com to learn more.

ANY OTHER QUESTIONS?

Please feel free to email us at hello@annieclo.com with any additional questions you may have.